Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnโt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lets-nest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***o –
Works fine. Not very user friendly menu via Tuya app. Need to get use to it. Not like typical zigbee stuff , easy and predictable. This one here is a bit complicated.
ะบ***ั –
Picture quality is weak, as if 0.3 and not 3 megapixels!
V***a –
I received the parcel 14 days after payment (quickly). The product is as described-working. The packaging is excellent, wrapped in a “puff”, everything is included inside. Setting up did not cause problems. Quality matches the stated parameters-thank you! I recommend the seller.
G***- –
Got it but didn’t check
E***r –
These cameras are very useful. For the price, they have a very good quality. They came in good condition. Is the fourth one I buy.
Customer –
the camera works well, but is very sensitive to movement and detects raindrops ( low sensitivity setting )
I***o –
The camera by shvidko. Roschirennya video vidpovid 5mps. Yakisty Nibi not Sagna ale not super. Teach through the Thuja smart. And here to make a call to change the noble Chim in icsee (we will not add to the body of dodatas). Well, then show it an hour. For the inner city of normal.
d***r –
โTG: tuyasmartlifeuaโ mi not just sell, but a special store to use it on the goods for the pink booth Tuya smart life we have found 70 asortiment products Tuya smart life for the smart booth. Go over, play, jam. Write us in the telegram “dog” tuyasmartlifea_buy and reject the pet-5% by the code “alituya-5%”
ะก***ั –
Haven’t connected yet.
ะก***ั –
Recently I take the cameras of this company, the best price/quality/functionality ratio
T***n –
This is a Perfect product! Its easy to install, it works perfectly!
w***w –
Very good. Wi-Fi catches well, it just can’t be too far nor can there be obstacles in front, like trees in the way.
Z***B –
I don’t know what to say about the photo so sob. Ale everything is pratsyu. A piece of paper on the skin is stupid to mean by the siren to stand for the Chinese, it is not expensive to do it for the Chinese. Zushima functsii do not start up or defectives of such non-famous people. Wi fi Love ~ normally I don’t call kepsko ale and I don’t feel like that and the phone itself. Having married with 2 dusky forces, 1 took the place in the dorozi. I don’t know why
ะก***ั –
If the light is blinking, the recording on the memory card turns off until you connect to the camera. We must constantly monitor this moment. You cannot set up the camera by giving Wi-Fi from your phone, you need a common network.
A***H –
โTG: tuyasmartlifeuaโ mi not just sell, but a special store to use it on the goods for the pink booth Tuya smart life we have found 70 asortiment products Tuya smart life for the smart booth. Go over, play, jam. Write us in the telegram “dog” tuyasmartlifea_buy and reject the pet-5% by the code “alituya-5%”
Customer –
Good camera for the money, infra-red very powerful, fairly sharp image. Microphone makes strange rattling noise while quiet. Microphone is also rather insensitive. I removed the antennae. One was unplugged and the other doesn’t seem to be doing much. Without antennas, the WiFi reception is good. Simple Tuya coupling. In the night smart mode, two bright white LEDs light up after one detection and illuminate well.
D***i –
Goods came quickly, somehow made Ok, now tests
S***y –
Cameras for their super tsyna. We got connected without any problems. I recommend the connection blocks of the live on the blosh nadinishi.
R***v –
Wifi connection is not stable
Customer –
Very good WiFi camera. Clear video and pictures. Easy install. Tuya world.
R***i –
It works. I recommend. Located Ok 20m Ok router.
D***n –
Super little wifi camera. Simple Configuration with Smartlife. All settings are easy. This camera fits perfectly into a Smartlife scenario, for example, motion detection is turned on when I activate my alarm center. I recommend for the price and quality.
O***v –
The same product. With the seller spilkuvsch. Shvidko was delivered. On all the food store selling vidpovidav shvidko. The Kremlin is to be the Buti of beggars!!!
J***e –
Sends very fast. A perfect packaging. A great ease of commissioning and the camera works wonderfully. I’m advising this seller.
d***o –
So far OK.
ะ***ั –
No Playback Recording from app! Just pull the USB flash drive out of the camera. Great cameras for its price.
F***z –
I loved it. I support my expectations. I was expecting a huge camera and it is very small and discreet. Super easy to install and link to your app. Its functionality is great and I love the privacy function in case it is installed indoors, do not record when it should not, (for example when I am at home with the alarm disabled). He responds very quickly and I was delighted that his movements were not making noise. Arrived in less than 1 week. I’m going to buy more of these to use inside my house.
A***a –
Works well, installation is also easy. The best is the quality of the image. I liked it, I recommend it
r***s –
Very good the image
e***i –
Good
F***z –
In time. Arrived on the specified day. Super packaged and protected. Super camera quality. It is the 2nd of 4 that I have always ordered hunting the offers. What else can I tell you that you don’t already know? 5MP real. Super wide viewing angle. Moves well and doesn’t make any noise. Excellent image quality with light and without it.
V***a –
best quality thank you
L***o –
All the Garry mood. Shvidko. delivery. goods are good. I recommend it before the purchase. I went to the phone without any problems. Chudova Pictures
Customer –
Works good till this moment
R***s –
I would have gave this camera 5 stars if it was actual 8 mp as all camera state that they have the best megapixels as you can see In my opinion no. but it gets the job done it does not disconnect constantly and very easy to install to my Smart App.
M***g –
I would definitely buy them again, everything arrived well along with their cards. Previous purchases even arrived everything ordered.
A***v –
Connected without problems, the picture is good both night and day. Everything is fine
Customer –
Camera arrived earlier in good condition with all the features and specifications. Seller is also cooperative.
k***r –
This is not my first camera from “Kerui”. Before that took several units for internal observation. I was satisfied with the quality. The external is also made in a solid way. The declared characteristics corresponds, everything works correctly. In General, I think that “tuya” is a very convenient application for mobile devices. Of course, you will need to see how this IP camera will behave in winter and in heavy rain (summer is now). But in fairness, it is worth noting that the slots for the memory card are protected by silicone pads. So the moisture should not get. At the moment there are no complaints, I can recommend the product for purchase.
G***a –
Great quality I will buy again very fast and attentive seller
ะก***ั –
Came on time. All whole. Connected quickly. Works! I recommend the seller.
P***a –
Image quality does not knock down, but for the money it works like a beer
Customer –
Good image, memory card included with everything that is described. Very good quality for value. Advise to set up the camera at the foot of the Rooter before placing in the surveillance site, especially if it is difficult to access location. Everything as it is supposed, delivered before the scheduled date! I will buy more for sure.
R***z –
Everything is perfect and I arrived very fast and in great condition. This is my fourth camera and everything perfect. I recommend seller and product.
P***a –
Fast delulive,easy to install perfect image quality…
b***b –
Amazing, worth a lot
C***a –
Fast shipping and great quality. I’ll buy again. Excellent seller
U***r –
Ordered a euro power plug. Came the American. I think the surprises will end there. I hope everything else will be normal.
Y***a –
Connected instantly. Picture quality norms. Time will tell further.
V***o –
Yak call super. Shvidka delivery.
V***e –
Excellent Product Socket in hand and easy installation Works perfectly
F***o –
Good camera association with easy application.
I***v –
Great camera for price!!! Quick connection and easy setup! I recommend it to everyone! Thank you seller!!!
g***r –
Excellent seller fast delivery
U***y –
Packed well, the delivery is super bistrai, tested the long time to crash English instruction
U***y –
The delivery is super bistrai, the product is quality, the money is great, everything is super, I will order
R***z –
The camera looks good and I arrive in a timely manner but it does not work properly or as I expected. Forget that it differentiates the movement of a human with that of curtains for example. It always jumps and forces you to be continually looking at the warnings. Even with a dwarf-shaped figure that I have also makes the warning of the camera jump, when it is a totally immobile object. Disappointed because at night I have to disconnect it so that it does not come from the pain and I only leave the alarm connected with the door and window sensors.
g***g –
It works perfectly, the quality is real 5MP, the world is mired in lies. And everything is fair, thank you.
J***C –
Excellent camera so far very fast in its movements many functions with the app Tuya connection and quick configuration we hope it lasts a good
L***i –
ok spokojnรฝ
V***k –
The box of trohi woke up, and the camera came. Bought it to a friend. Good. Definitely buying
C***i –
Arrival before the scheduled date in perfect condition works very well thank you
r***r –
The camera arrived on time. Everything works, I am happy with the purchase
S***s –
Satisfied with the purchase, good material and size. Night vision more than decent
R***n –
Great products, excellent service, super fast shipping
V***v –
Having denied the daughter’s power from the Lions for 2 Tizhnya. All tsyle. Packed and tsyla box.
Customer –
The footage is beautiful, but a mystery phenomenon occurs in which it sometimes stops and starts moving two seconds later. I don’t care because it’s not going to be partially flying, but I think some of you feel uncomfortable. The cooperation of Tuya Smart is smooth. There seemed to be compatibility about the microSD card, and there were things that I didn’t recognize. The audio is filled with fine noise, and every six seconds a pee and a small electronic sound. About this may have a bearing on the place of installation. Infrared lights are powerful and crisp even at night. The delivery was also fast, and I am generally satisfied because the camera works normally.
A***v –
In principle not bad, expected to be better video quality at 5MP. But it will go that way too. At the discount price is normal, you can already take the quality more expensive.
A***o –
Looks good quality
j***z –
Works well,
T***A –
Tuya smart life UA-mi not just sell, but a special store to use the goods for the pink bud Tuya smart life we have found an allotment of 150 goods Tuya smart life. The promo code for you on the spot-5% โali_5โ (www).tuya-smart-life-ua.prom.(UA) and see our children.
H***y –
Perfect! The app is great too. In accordance with the description,
K***r –
good camera
H***t –
Good cam, I am satisfied with it, I use the camera outside, I will find out if it is really waterproof, Thanks
C***h –
For the moment they are doing the work, the application is well done.
D***l –
There was No one at home and they threw the package into the portal and that’s how I found it.
B***e –
This is the second camera I’m buying. It’s completely the same camera with the same seller. The camera is safely packed. After 4 months, the camera still works perfectly 24 hours on 24. Very sharp image on the Smartlife app. The camera found my own network in the Smartlife app. The camera has good and clear night vision. Playback via SD map or via paid cloud storage. This camera also has motion detection. Very good and reliable camera.
M***e –
Thanks!
E***m –
Two parts were loose. I fixed them to camera hindge, see the photos attached. Not tested yet. I will test the functionality later.
t***r –
Before the unfathomable camera. Easily give it to smart life. More on the back of the whole of the frivolous pidsvitka, yak on the hands. When you bazhani, you can wake up. The creepy. For these pennies I am the hard money. Tsikavo Yak will be pratsyuvati at the Great Frost ..
S***e –
Very good camera, good quality, fast shipping
G***H –
Video quality is not top
P***z –
Excellent!!!! Everything is fine. I recommend ๐