At LetsNest, we are committed to providing a seamless shopping experience. This policy outlines our approach to cancellations, returns, and how we handle your personal information in compliance with The General Data Protection Regulation (GDPR) (EU) 2016/679.
1. Cancellations
You may cancel your order at any time before the order has been processed or shipped. Once processed, cancellations are not allowed, and you must follow the return process outlined below. To cancel, contact us at support@lets-nest.com with your order number and reason for cancellation.
2. Return Conditions
We accept returns for defective products only under the following conditions:
- Return requests must be made within 14 days of receiving the product.
- You must provide clear photos of the product from all directions, indicating the issue.
- The product must be returned in the same condition as received, including packaging and accessories.
Non-defective products are not eligible for return.
3. Return Procedure for Defective Products
To initiate a return, follow these steps:
- Contact us at [Customer Support Email] or [Customer Support Number] within 14 days.
- Provide the order number, a description of the defect, and clear photos of the product showing the issue from all sides.
- Wait for approval and return instructions. Do not ship without approval.
4. Return Shipping
You are responsible for return shipping costs unless the defect is due to our error. Use a trackable service, as we are not responsible for lost returns.
5. Refunds and Replacements
Once we inspect the returned product, we will notify you within [X] business days. If the defect is confirmed, we will offer either a replacement (if available) or a refund, including original shipping costs. If the product is not defective, it will be returned at your expense.
6. Limitation of Liability
We are not liable for any indirect or consequential damages arising from cancellation or return of any product.
7. Privacy Policy
At LetsNest, we are transparent about how we handle your personal data. By using our website, you consent to our data collection and processing practices.
We collect:
- Your name, surname, email address, physical address, and phone number to process your orders and ensure successful delivery.
- Technical data (browser, device, and on-site behavior) to improve your shopping experience, including switching to the mobile version automatically.
8. How We Use Your Data
We work with trusted third-party services to provide the best experience:
- Payment services use your payment details to process transactions.
- Manufacturers and stock keepers use your order details to fulfill your order.
- Postal services use your name and address for delivery.
- Mailing services use your email to send promotional emails (if you’ve subscribed).
9. Your Rights
You have the right to:
- Receive a copy of your personal data we have collected.
- Request deletion of your personal data.
- Withdraw consent to use your data at any time.
To exercise these rights, email us at support@lets-nest.com.
10. Security of Your Data
We are committed to safeguarding your personal information. If you continue browsing our site, you agree to our use of your data as outlined in this policy. If you disagree, please leave the site.
11. Governing Law
This policy is governed by the laws of – Your Jurisdiction.
Thank you for shopping with LetsNest and trusting us with your personal information!